Customer Care

At Primo, exceptional customer service is at the heart of everything we do.

As well as offering handpicked, excellent quality products (designed for everyday use), we aim to provide all our customers with a best in practice and secure shopping experience. This includes the use of a regulated, secure payment system from a leading European bank.

To put it simply, we want you to enjoy your purchase and enjoy your experience with Primo.

You can be confident that all our products are certified for sale where and when required and our bottled spring water is of the highest quality.

Should any of our customers have any problems, we are always here to help and we can easily be contacted by email: