Returns Policy

Return or Exchange of a product

At Primo we value your custom and want you to enjoy your products purchased from our store. However, on rare occasions things can go wrong and we want you to know that we are here to help!

If you have any questions or complaints about the product(s) that you have purchased through this Primo website, please contact us. You can telephone or email our customer service team using the contact details below:

By Post:

Primo Water Consumer Services:

Eden Springs Nederland B.V.

Edelgasstraat 50

NL-2718 SX Zoetermeer

The Netherlands

By Phone:

UK +44 (0)800 0274747

By Email:

If a fault with the product occurs during the guarantee period, then we will repair or replace the product or, in some cases, offer you a refund. The guarantee period for electrical products is 12 months from the date of delivery. The guarantee period for unopened products with an end or expiry date is the period from the date of delivery until such end or expiry date.

Your obligation to return rejected products. If you wish to exercise your legal rights to reject products because they are faulty or misdescribed, you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call or email our customer services team to request a return label or to arrange collection.