Customer Service

Here to Help

We want you to enjoy shopping online with Primo and it is our aim to ensure that your experience is second to none.

To get the most out of the Primo product(s) you have bought from our store, please ensure that you read any manual that is provided and follow the setting up and operation instructions carefully.

From time to time we are sure that some customers may need to contact us for further help with their purchases, and we will be delighted to assist in whatever way we can.

We have teamed up with a professional delivery company and every precaution will be made to ensure your product is delivered in a safe and timely manner. However, on rare occasions accidents do happen. If you have an issue with your delivery or Primo product, we ask you to please contact us immediately and we will work hard to resolve it for you quickly.

You can contact us via any of these methods, or of course via the contact form accessed via the menu

By Post:

Primo Water Consumer Services

Eden Springs Nederland B.V.

Edelgasstraat 50

NL-2718 SX Zoetermeer

The Netherlands

By Phone:

UK +44 (0)800 0274747

By Email: