Delivery Options

Delivery and any other supplemental costs

If you place your order on our website, the costs of delivery and any other supplemental costs will be as displayed to you on our website.

When we will provide the products.

During the order process, we will keep you updated as to when we will provide the products to you. Unless you select a specific delivery date, we will initially provide you with an estimated delivery date when we accept your order and we will then contact you to update that estimate when the products are ready for delivery. Unless we agree with you otherwise, the date for delivery will be within 3-5 working days after the day on which we accept your order. If we are unable to deliver the products within 3-5 working days of the date on which we accept your order, we will notify you of this and, unless you agree to extend the time for delivery, you may end the contract and we will refund in full any charges you have paid for the products not delivered.

We are not responsible for delays outside our control.

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received. Examples of events that are outside our control include acts of God, floods, drought or other natural disasters; outbreaks of a virus, disease or other severe illness; terrorist attacks; collapse of buildings, fire or explosions; any labour or trade disputes, strikes or industrial action; or non-performance by our suppliers (where those suppliers are not one of our group companies).

If you are not at home when the product is delivered.

If no one is available at your address to take delivery, we will leave your products in the safe place you have designated or, at your request, deliver to a neighbour. If you have not designated a safe place or to deliver to a neighbour, we will try to leave your products in most obvious safe place.